Privacy Policy
Last updated: January 2026
Roofline Co (“we,” “us,” or “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website and related services that assist homeowners in connecting with local roofing and home service providers. Please read this policy carefully. By accessing or using our services, you agree to the practices described in this Privacy Policy.
1. Information We Collect
We may collect information that you provide directly to us, that we obtain automatically when you use our services, or that we receive from third parties. The types of information we may collect include:
Personal identification information: name, mailing address, email address, telephone number, and other contact details that you submit when requesting a quote, creating an account, or contacting us. We may also collect information about your property, such as address and type of roofing or repair needs, when you use our service to connect with contractors.
Technical and usage data: when you visit our website, we and our service providers may automatically collect certain information, including IP address, browser type and version, operating system, referring URLs, pages viewed, dates and times of access, and similar technical data. We may use cookies, web beacons, and similar technologies to collect this information, as further described in our Cookie Policy.
Information from third parties: we may receive information about you from service providers, marketing partners, or publicly available sources when necessary to provide or improve our services, verify identity, or prevent fraud.
2. How We Use Your Information
We use the information we collect for legitimate business purposes, including:
To facilitate connections between you and independent contractors or service providers, including sharing your contact and project information with contractors who may contact you regarding roofing, repairs, or related services. To communicate with you about your requests, our services, updates, and promotional materials where permitted by law. To operate, maintain, and improve our website and services, including analyzing usage patterns and troubleshooting. To comply with applicable laws, regulations, and legal process, and to protect our rights, privacy, safety, or property, and that of our users and the public. To detect, prevent, or address fraud, security, or technical issues. We do not sell your personal information to third parties for their marketing purposes. We may share your information with service providers who assist us in operating our business (e.g., hosting, analytics, customer support) under contractual obligations to protect your data.
3. Disclosure of Your Information
We may disclose your information to independent contractors and service providers when you submit a request for a quote or service, so that they may contact you. These parties are independent and are not our employees or agents; their use of your information is governed by their own policies. We may also disclose information to our affiliates, service providers, and advisors who need access to perform services for us, and to law enforcement or other parties when required by law or to protect rights and safety.
4. Data Retention and Security
We retain your information for as long as necessary to fulfill the purposes described in this policy, to comply with legal obligations, resolve disputes, and enforce our agreements. We implement reasonable administrative, technical, and physical measures to protect your information against unauthorized access, alteration, disclosure, or destruction. No method of transmission over the Internet or electronic storage is completely secure; we cannot guarantee absolute security.
5. Your Rights and Choices
Depending on your location, you may have rights to access, correct, delete, or restrict processing of your personal information, or to object to certain processing. You may also have the right to data portability or to withdraw consent where processing is based on consent. To exercise these rights, please contact us using the details below. You may also opt out of marketing communications by following the unsubscribe link in our emails or contacting us. If you are in the European Economic Area or the United Kingdom, you may have the right to lodge a complaint with a supervisory authority.
6. Children’s Privacy
Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us and we will take steps to delete such information.
7. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will post the updated policy on this page and update the “Last updated” date. We encourage you to review this policy periodically. Continued use of our services after changes constitutes acceptance of the revised policy.
8. Contact Us
If you have questions about this Privacy Policy or our privacy practices, please contact us at: support@rooflineandco.com, or by mail at 1 Lyric Square, London W6 0NB. We will respond to your request in accordance with applicable law.